Meaning ● The Business Transformation Index (BTI) measures an SMB’s progress in fundamentally changing its operations, technology, and culture to achieve significant improvements in performance, agility, and customer experience. This benchmark focuses heavily on evaluating growth strategies and the effective adoption of automation tools that are implemented and impact the core business. A strong BTI score often signals an SMB is successfully leveraging new technologies and processes to scale efficiently and adapt to dynamic market demands, fostering sustainable competitive advantage. Implementation of cloud infrastructure is a strong foundation. ● Further, BTI is not a static measure, but a dynamic indicator requiring ongoing assessment and adaptation to evolving business needs. As such, automation initiatives must align with overarching strategic goals to realize the full potential.
