Meaning ● Business Performance Indicators (BPIs) represent quantifiable measures used by Small and Medium-sized Businesses (SMBs) to gauge and monitor progress toward strategic goals, particularly within growth, automation, and implementation initiatives. ● In essence, BPIs allow SMBs to track efficiency and effectiveness across various operational areas, providing data-driven insights to enhance decision-making, especially regarding the integration of new technologies. ● These indicators are crucial in assessing the return on investment from automation efforts, and are tied directly to overarching business objectives such as revenue growth and improved profitability. ● Measuring BPIs helps SMBs identify bottlenecks, optimize resource allocation, and ensure that automation projects align with desired outcomes.
