Meaning ● Business Automation Indicators (BAIs) provide quantifiable insights into the performance of automated processes within small and medium-sized businesses. In the context of SMB growth, automation initiatives aim to streamline operations, reduce costs, and enhance scalability; BAIs allow SMBs to track the effectiveness of these initiatives. ● These indicators typically include metrics such as cycle time reduction, error rate decrease, cost savings realized through automation, employee productivity gains, and customer satisfaction improvements.
