Meaning ● Automation Paradox Metrics in the SMB environment represent a collection of key performance indicators (KPIs) designed to evaluate the unintended consequences of automation implementation. Specifically, these metrics focus on tracking how automation impacts human capital productivity, skill sets, and overall business agility, identifying instances where automation, counterintuitively, diminishes efficiency or introduces unforeseen challenges for the business. The framework emphasizes that proper configuration is vital, otherwise there may be a reduction in process execution quality and diminished competitive advantages.
