Meaning ● Automated Emotional Intelligence (AEI), in the context of SMB growth, automation, and implementation, refers to the use of artificial intelligence to perceive, understand, and respond to human emotions within business processes. AEI enables SMBs to automate interactions with customers and employees, enhancing engagement and building stronger relationships. For SMBs, its value lies in optimizing customer service, personalizing marketing efforts, improving employee satisfaction, and gaining a competitive advantage by better understanding and addressing emotional needs at scale. Applying AEI also allows for more data-driven insights into customer sentiment, assisting in refining products and services to better align with market demands. ● Properly implemented, AEI can help SMBs replicate the personal touch of a smaller business, even as they scale through automation, improving operational efficiency and customer loyalty. Its significance in modern SMB operations is steadily increasing with the proliferation of cloud-based AI solutions designed for ease of deployment and cost-effectiveness. By using AEI, an SMB can better retain the value of one on one business interaction even in a scaled, AI oriented environment.
