Meaning ● AI-Powered Customer Support, within the SMB sphere, represents the strategic adoption of artificial intelligence to augment and automate customer interaction processes. This includes employing chatbots, natural language processing (NLP), and machine learning (ML) to handle inquiries, resolve issues, and provide personalized assistance, streamlining operations. The aim is to boost customer satisfaction, reduce operational costs, and free up human agents to handle more complex tasks, fostering scalable growth, automation and business stability.
