Meaning ● An AI-Driven CRM Strategy, within the framework of small and medium-sized businesses, constitutes the tactical and operational application of artificial intelligence to customer relationship management processes, engineered to galvanize business expansion through automation and enhanced operational execution. This methodology allows SMBs to gain refined perspectives into customer behavior, automate personalized marketing campaigns, and boost customer service interactions, all to augment sales effectiveness. Data analysis is pivotal; AI algorithms examine CRM data to uncover patterns and forecast trends, enabling predictive decision-making.
