Meaning ● AI Chatbots, in the context of Small and Medium-sized Businesses, represent a software application employing artificial intelligence to simulate human conversation, offering automated customer support, sales assistance, and internal communication. ● For SMB growth, these chatbots automate routine tasks, freeing up human resources for more complex strategic initiatives. Within the automation framework, AI chatbots provide scalable solutions to manage customer inquiries and interactions efficiently, driving cost savings and improving customer satisfaction. Implementation often involves integrating chatbots into existing websites, messaging platforms, and CRM systems to create seamless workflows. This technology allows SMBs to deliver instant responses, personalize interactions, and gather valuable data on customer preferences, ultimately contributing to improved sales conversions and brand loyalty. Proper use involves setting realistic business expectations of current AI performance capabilities.
